FAQ

We normally ship your order within 1–2 business days. Delivery time depends on the chosen shipping option, but most orders are delivered within 2–5 business days within Sweden.

When your order ships, you'll get an email with a tracking link from DHL. Click the link to follow your package. Haven't received an email? Check your spam folder or contact us at info@pumplab.se.

Yes! We offer free shipping on all orders over 750 kr. Below that amount, a shipping fee applies and is shown at checkout.

We pack orders quickly, so changes can be difficult after an order is placed. Contact us as soon as possible at info@pumplab.se and we'll do our best before it ships.

Yes! We currently deliver to Sweden, Norway, Denmark and Finland, but we're constantly working to expand to more EU countries. Stay tuned!

Contact us at info@pumplab.se with your order number and we'll send a prepaid return label straight to your email. The product must be unopened and in its original packaging.

You have 30 days to return from the date you receive your order.

We don't offer direct exchanges, but you can return the product and place a new order. Contact us and we'll help you through the process.

Contact us right away at info@pumplab.se with photos of the damage and your order number. We'll send a replacement or refund you, and you don't need to return the damaged product.

We accept Klarna, Swish, Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, American Express, Maestro and UnionPay.

Absolutely! We offer Klarna as a payment option at checkout. You can choose to pay now, split the payment or pay later.

Yes. All payments are handled via Shopify Payments with SSL encryption. We never store your card details.

You're charged immediately at the time of purchase, regardless of payment method (unless you choose Klarna with installments or "pay later").

Our products are developed and made in Sweden with carefully selected raw materials.

Yes, all our products undergo third-party laboratory testing to ensure quality, purity and correct dosage.

Allergen information is on every product page under ingredients. Some products may contain traces of milk or soy. Unsure? Contact us at info@pumplab.se.

Store cool and dry, protected from direct sunlight. Always close the packaging properly after use.

Every product page has detailed information about ingredients and use. Need personal advice? Send an email to info@pumplab.se and we'll help you find the right one.

No, you can shop as a guest. However, an account makes it easier to track orders and save your information for next time.

Click the account icon in the navigation and choose "Create account". Fill in your details and you're ready.

Click "Forgot password?" on the login page. You'll get an email with a reset link.

The best way to start a partnership with us is to send an expression of interest to info@pumplab.se. Introduce yourself, the structure of the partnership, goals and other relevant information.

Of course! PumpLab works with many carefully selected retailers who sell our products. Right now we're available at several online wholesalers and many gyms around the country.

7 days after your order you'll receive an email inviting you to leave a review through Judge.me. If you want to leave a review earlier, or one about the website, you'll find links to Trustpilot's review service at the bottom of our pages. We appreciate and value all feedback from our customers.

Email info@pumplab.se and tell us briefly about your business and which products you're looking for. After that you'll be connected with a salesperson who offers our price list and various starter packages.